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Robi has been fined Tk 10 lakh for shutting down 3G services

Robi has been fined Tk 10 lakh for shutting down 3G services
Robi has been fined Tk 10 lakh for shutting down 3G services without obtaining approval from BTRC in Bangladesh.
Robi, the second-largest operator in the country based on subscriber count, has ceased its 3G service across 2,000 towers in Bangladesh. The Bangladesh Telecommunication Regulatory Commission (BTRC) imposed a fine of Tk 10 lakh for this unapproved shutdown.

Acknowledging their mistake, Robi stated that they had failed to comprehend the clauses and sections pertaining to service disconnection in the 3G license. Specifically, Paragraph 15 of the license mandates notifying BTRC and customers in writing at least 90 days in advance in the event of a suspension or termination of 3G services, which Robi did not adhere to. When questioned about this, Robi authorities informed Techshahr.com that they were unaware of these requirements.

Starting from 2022, Robi commenced the shutdown of 3G services across their towers nationwide without informing BTRC. This included 36 sites in the Dhaka division, 291 sites in Chittagong, 665 sites in Rajshahi, 397 sites in Rangpur, and 581 sites in Sylhet. Subsequently, they reported the matter to BTRC after the shutdown had already taken place. BTRC then instructed Robi to seek proper approval and provide reasons for their actions. Robi explained that the suspension of 3G services was intended to improve the quality and speed of internet service but cited their failure to understand the relevant clauses and sections of the 3G license as the reason for not seeking approval initially. They subsequently applied for approval for 3G services at these sites. Ultimately, Robi was fined, and BTRC granted approval for 3G services at the mentioned sites. Additionally, seven conditions have been stipulated for Robi to comply with in this matter.

Robi Axiata Limited, a subsidiary of Axiata Group Berhad, a multinational telecommunications company based in Malaysia, holds the position of being the second-largest mobile phone operator in Bangladesh. With a market share of approximately 25%, it plays a significant role in the telecommunications industry of the country.


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